Many of our products are produced by hand once an order is placed. If ordering a personalised product, please allow for production time on top of our standard delivery times.

Personalised Orders
Approval	We always send a digital proof before going to production.
Production	Allow for 7-10 business days
Delivery
Standard	1-2 business days*
Express	Next day (for orders placed before 11am)*

* More information on production and delivery

Off the shelf products
We have a 30-day return policy, which means you have 30 days from purchase to request a return.
Personalised Orders
We always send a digital proof to you for final approval before printing. Please make sure you are happy with it before it goes into production. Unfortunately personalised orders cannot be returned unless there is a technical fault with the order.

* More information on refunds and returns